TERMS AND CONDITIONS

Substitution Policy 

Please note that while we strive to match our floral arrangement photos as closely as possible, substitutions may occasionally be necessary due to seasonal availability and stock levels. Any replacements will be of similar shape, colour, size, and value to maintain the overall style and quality of your chosen design. Our florists apply their professional expertise to ensure every arrangement is both visually appealing and of exceptional value. If suitable substitutions are not possible, we will contact the customer directly to discuss the best solution.